A video posted by Marcela Fernanda Solis Walker on her Facebook page has gone viral. The video shows two baggage handlers at the Hong Kong International Airport carelessly tossing passenger bags off a conveyor belt onto a cart. The video posted by Walker has garnered over 2.5 million views and has over 5000 comments. She writes, “This the way that our beloved luggage is treated!! I made the video this morning once my flight landed in #hongkongairport #cathaydragon #cathaypacific #cathaypacificairways #travelblogger #travelers #luggage the flight was CX5617 xiamen- hongkong departure 7:40am 27 of September . Landed on hongkong airport around 9:00 am.”
The bags were unloaded by Cathay Pacific Airways employees from an airplane that just arrived in Hong Kong from Xiamen.
Marcela Walker didn’t think that the video would go viral. She just wanted to bring some attention to the workers’ negligence. She told SCMP, “I don’t have any intention to make any trouble to the workers. I only wanted other people to be aware of the situation.”
Since then the airline has responded with a statement, “The company is aware of the footage and has taken it up with the outsourced supplier involved. HAS (Hong Kong Airport Services) takes the handling of passenger’s property seriously and we expect the same commitment from all of our suppliers. We sincerely apologize to the passengers of our customer airlines in this particular incident. We have since reminded our own employees and our suppliers again about the proper handling procedures.”
The commenters on her Facebook post was not happy. Most expressed their outrage and most were angry.
Philip Kang wrote, “That guy should be fired and taken into custody and humiliated in front of passengers with luggage’s thrown at him.”
Joy Raon wrote, “If you don’t like your job or not willing to do it better resign, there is a lot of people who want to have a job.”
Eric Pan wrote, “Should fired them and make them suffer without a job, than beg for job with their family…what a ssshole human.”
But some showed sympathy. Tiffany Myra wrote, “The airlines should come up with a better automated cargo delivery systems, I do not blame the staff, imagine you yourself handling those heavy bags for 8 hours a day and let’s see how you handle those heavy luggage’s. Pity those workers too.”
Felix Faisal wrote, “These are ramp handling agents(vendor) for carriers. They are not airline staffs and its common for loose luggage to be handled in such a way, especially those loaded in aircraft belly.”